Top 10 articles

Updated: Nov 22, 2021

One of my research is selected Top 10 Articles in 2020 by China Business Knowledge @CUHK.


https://cbk.bschool.cuhk.edu.hk/top-10-2020/


Can Robots Save the Service Industry from COVID-19?

Prof. Lisa Wan, School of Hospitality and Tourism Management

*beep* *boop* *bop* “Can I take your order today, sir?” says a robot. Would you go to a #restaurant or a hotel run by robots, and can artificial intelligence save the service industry from COVID-19?